SHOPPING & PAYMENT INFORMATION
The delivery charges will automatically be shown when you are processing your order. We offer different types of deliveries, all fulfilled by Canada Post.
Orders are send from Vancouver Island in British Columbia. Delivery depends on the option that you selected and where it needs to be send.
Your orders will be picked up by Canada Post on the same day that you confirmed it. Canada Post will send you a tracking number and you’ll received updates if you allowed Canada Post to send them to you.
Yes, we’ll send you an invoice immediately after your order is approved. You can always download this invoice if you login to your account.
We suggest you send an email to [email protected] if you received a wrong or damaged product or part. As soon as we receive your information we shall evaluate how to move forward.
We suggest you send an email to [email protected] if you received a wrong or damaged product or part.
If you are not satisfied with your purchase of the nomadiQ BBQ or its affiliated accessories that are sold through www.nomadiqgrills.ca you might be eligible to return it to us within 30 days from receipt of shipment. Please contact us for a Return Authorization (RA) number and begin our Returns Process.
Terms and conditions of Return & Refund Policy
The appliance must have been purchased directly from nomadiqgrills.ca. We cannot accept returns of nomadiQ branded products purchased from other retailers or resellers. We only accept returns purchased and addressed to a location in Canada.
- The purchased appliance must be in brand new condition with original packaging and accessories. Please note that we do not permit the return of or offer refunds for parts or accessories.
- Please contact us to commence the return process by sending a mail to [email protected]. Please do not return your appliance without first obtaining a Return Authority number. Please note that NOMADIQGRILLS.CA is not responsible for appliance that is lost or damaged without following our return process and without obtaining a valid Return Authorization number.
- The Return Authorization number is valid for 14 calendar days from issuance.
- If the item is returnable and you send it back to us packed in the original, unmarked packaging, including any accessories, manuals and documentation that shipped with the appliance, NOMADIQGRILLS.CA will offer you a refund based on your original method of payment.
Dead On Arrival (DOA): Product Failure Out of the Box
A NOMADIQ product is considered DOA if it shows symptoms of an equipment failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call NOMADIQGRILLS.CA within 30 calendar days of the invoice date. NOMADIQGRILLS.CA will determine whether the product is DOA and will arrange for the DOA product’s return and ship you a replacement product at NOMADIQGRILLS.CA’s expense.
For further information on warranty related claims, please refer to the Warranty section on this website or the users manual.
NOMADIQGRILLS.CA Canada Contact Information:
Hours of operation: Monday through Friday 9:30am to 5:00pm (Western Time)
Phone number: 1-236-953-2228
Head Office address:
- 2718 Camcrest Drive, Nanaimo
British Columbia, V9T 4W4
Please do not return product to this address without speaking to us and obtaining a Return Authorization number.
We will always restock items and update new inventory on our website as soon as it arrives in our warehouse.
PRODUCT INFORMATION
1 x nomadiQ gas hose with pressure distributor
2 x nomadiQ drip trays
1 x nomadiQ shoulder strap
1 x nomadiQ manual
You can download a copy of the user manual “2021 Manual USA – CAN” here. Contact us by email at [email protected] if you require assistance.
1. BURNER DOES NOT IGNITE WHEN USING THE IGNITER
Valve is closed —> Open the valve.
Gas hose and/or gas supply connection not connected correctly —> Reconnect the gas supply, gas hose and quick couplings.
Gas cartridge/gas bottle is (almost) empty -> Connect a new full gas bottle.
Igniter does not spark —> Remove the grates and carefully clean the contacts with a toothbrush.
Igniter still does not spark —> Open the side locking systems and move both grill panels to one side. Check that the cables running to the igniter are not broken or disconnected.
The injector is blocked —> Contact our customer service or after-sales service for advice.
2. BURNER FLAME IS IRREGULAR
The burner is blocked —> Remove the grates and carefully clean the contact points with a “hard” toothbrush.
The flame burns in the burner (hissing sound) —> Turn off the burner. Let it cool down for a few minutes and light it again.
The injector is blocked —> Contact our customer service or after-sales service for advice.
3. GAS LEAKS OUT OF THE CONNECTIONS
Connections are loose —> Tighten the loose connections (the quick connectors and controller/gas hose).
Also refer to “Detection of leaks” in the “Gas connections & gas regulator(s)” section of the manual or contact our customer service or after-sales service for advice.
CLEAN OUTSIDE
Make sure the grill has cooled down and can be touched safely before cleaning the outside. Lacquered and plastic parts can be cleaned with a mild dish detergent and a dry cloth (do not use scouring pads or aggressive cleaning agents). We recommend testing a cleaning agent on a small surface of the product first. Never use paint thinners or similar solvents to clean the product and never pour cold water over hot surfaces. Make sure that all surfaces are thoroughly dry before you cover and store the product.
CLEANING INSIDE OF GRILL
Make sure the grill has cooled down and can be touched safely before cleaning the inside. You can clean the inside with water, a mild dish detergent and a soft sponge or cloth. The non-stick surfaces (inside of the grill panels) must be carefully cleaned with a slightly damp cloth. Use a wet sponge and/or soft brush with a little baking soda to remove stubborn dirt. You can remove the non-stick grates and easily clean them under the tap with water and a mild dish detergent. The grates are also dishwasher-safe. All parts and surfaces must then be dried with a dry, soft cloth.
WARNING! The contact points in the grill panels near the burner are sharp. Be careful during cleaning to prevent injury.
WARRANTY PERIODS: Base and grill panels: 5 years, not rusted through/burnt through (2 years on the paint with the exception of fading or discoloration). Stainless steel burner tubes: 5 years, not rusted through. Aluminum grates with non-stick coating: 5 years, not rusted through or burnt through. Plastic parts: 5 years with the exception of fading or discoloration. All other parts: 2 years.